ABACUS’ 90-DAY GUARANTEE PERIOD


Assuring the client that “you” would be the best appointment yet!

Abacus strives to give accurate guidance to candidates in helping them make intelligent, life-changing decisions that will not only open new opportunities in a specific career but also in their lives.

It however happens that candidates either change their minds or another opportunity emerge that they think would be a better choice. This places Abacus in a very awkward situation as we include a 90 days guarantee period as part of our service to companies.

Please familiarise yourself with what we promise our client:

Ninety (90) Day Guarantee Period for Permanent Assignments:

The Ninety (90) day guarantee is only validated on receipt of payment of our invoice on or before the fourteenth (14th) consecutive day from invoice date.

The guarantee covers you in the event of a full time employee leaving your company within the guarantee period. Should a candidate serve notice and the total length of service falls outside the guarantee period, Abacus will not be liable for the guarantee.

Should the employment be terminated for reasons other than those listed below and within the guarantee period, and we are notified within 10 working days, Abacus Recruitment will endeavour to replace such candidate at no cost. The guarantee provides for a replacement candidate for the same position & skills as the candidate placed, and must be finalised within one month from notification.

Should your company request a replacement where the position or skills differ from the original job specification and/or candidate placed, or should your company, for any reason, decide not to use Abacus Recruitment to replace the candidate, or if your company takes longer than 1 month to replace the candidate, a credit of 50% of the original placement fee will be given towards any future placements through Abacus Recruitment.

The 50% credit is valid for 6 months. The guarantee does not apply if the termination is as a result of retrenchment, changes in job content, changes in job title, changes in responsibility, changes in reporting lines, changes in company ownership or for reasons other than those under the candidate's control. There is no guarantee on candidates converted from a contract assignment to a permanent employee.

It is therefore VERY IMPORTANT to us that every candidate appreciates what liability Abacus has for 90 days and should you not be happy at your new company to please contact us IMMEDIATELY to help you to resolve the problems.

We do have a follow-up programme where the consultant who you have dealt with will contact you in your notice month and the following 3 months after you’ve started at the new company. However, please do not wait for Abacus to contact you should there be an issue – please call straight away. As we have long standing relationships with the clients we would be able to solve any dilemma in a tick.

If you decide to leave the company that we’ve placed you at without communicating with us, please understand the fact that the consultant that you’ve dealt with will lose significant status at the client and money.